“Best Price Guarantee” Terms and Conditions:

In these terms and conditions, references to “Crown Currency”, “us”, “we” and “our” mean Kings Currency Exchange Pty Ltd (ABN 62 010 014 392) trading as Crown Currency Exchange. 

For the purposes of these terms and conditions:

A Competitor is defined as an Australian-registered business operating within the same Shopping Centre as participating Crown Currency stores; and

Overall Transaction Price is identified as the lowest "full cost" charged by a competitor for a transaction at any given rate. This includes all fees and commissions that a competitor may charge, such as service and delivery fees, and fees that are hidden in the rate mark-up.

We agree to beat any competitor’s Overall Transaction Price for a foreign currency exchange transaction by the equivalent of $1 AUD if all the following conditions are met:

The competitor’s rate is an official written quotation or a published rate available to the public.

The competitor’s official written quotation or published rate is presented to Crown Currency Exchange on the same day that it is quoted or published and prior to undertaking any transaction with us;

The rate of exchange is based on the Overall Transaction Price and includes (but is not limited to) fees (including delivery fees), charges, commissions or levies charged on the transaction by the competitor; and

The competitor has the foreign currency available in stock to complete the transaction on the same day the customer visits our store. For online rates and orders, this means the foreign currency must be available for collection at the competitor’s store on the same day. 

The Best Price Guarantee applies to:

Competitors who are deemed to be foreign exchange retailers in a physical location;

The purchase and/or sale of foreign currency notes only. Currency Card and other similar products are excluded from the Best Price Guarantee.

A maximum Overall Transaction Price of $10,000 AUD, or its equivalent in foreign currency.

The Best Price Guarantee offer does not apply to a competitor’s quote based on exchanges made using foreign currency exchange derivative products (such as currency futures, currency options, currency exchange traded funds or ETFs, forwards, currency interest rate swaps, etc), or available via foreign currency exchange trading products, whether online, in person or via a broker.

The competitor’s official written quotation or published rate must be available to a member of the general public and not exclusive to a closed user group.

Proof of the competitor’s quote or published rate must be provided by an official written quotation from the competitor or must be published as an available Overall Transaction Price to the general public on the provider's website or marketing materials.

Quotations must state the specific time and date of the quote and be given to us prior to undertaking a transaction, to allow comparison in real terms against the current days opening mid-market rate. Due to the daily fluctuations of the rate of exchange, a Best Price Guarantee claim can only be made on the same calendar day to ensure a fair and consistent competitor comparison.

Crown Currency Exchange reserves the right to verify the quoted price and availability of stock with the competitor for a same-day transaction by conversing electronically, in person or via telephone with that competitor.

We will not be required to beat a quote if a customer does not comply with these terms and conditions.

We reserve the right to amend these terms and conditions at any time or to withdraw from or suspend the Best Price Guarantee at any time without notice. 

The Best Price Guarantee is available to customers for personal use only. Commercial operators such as foreign currency wholesalers, other financial institutions or currency providers cannot utilise the Best Price Guarantee for any purchase. Crown Currency Exchange reserves the right to refuse to honour the Best Price Guarantee offer to transactions that we suspect are not for personal use.