Our Leadership Team

JIM

Jim Stewart-Koster

I’m Jim, and I’m Crown Currency Exchange’s CEO. Following 17 years in chartered accounting, I joined Crown Currency Exchange in 2013 and have enjoyed every step of the journey, and every minute along the way!

I am a firm believer that customers always come first and, in my role, I aim to achieve this, every day.

Leading the Crown Currency Exchange team means I am responsible for making sure Gail and her team have what they need to deliver excellent customer service, and the very best rates, to you.

Whether you have a compliment, a compliant, a suggestion or a specific need, please do not hesitate to get in touch. I’d love to hear from you.

Our Team: Gail Keating - General Manager

Gail Keating

I’m Gail and I am the General Manager of Crown Currency Exchange.

Prior to joining the Crown Currency team in March 2014 I had an extensive career of 12 years with American Express Foreign Exchange Services in a wide range of supervisory and managerial roles.

Day to day I am responsible for making sure our shops run smoothly, that our team members have everything they need to provide you with the best possible service and that we have the currency you want, when you want it.

One thing which really makes me happy is hearing good news stories from our team about our customers because I know that, to hear a good news story you first must earn it. I am very proud of our team, and it makes me more-so when I hear a customer pay one of our team members a compliment.

Please ask for me whenever you like, I’d love to say hello.

Our Team: Tania Lewis - Business Development Manager

Tania Lewis

I’m Tania and I am Crown Currency Exchange’s Business Development Manager. I have been working in the foreign currency business for nearly 19 years, and I have worked with Crown for over 9 years.

I love to help teach our staff top customer service tips and to make sure they remember you – our customers – in each and everything they do.

The best thing about working for Crown is that I know that when I refer customers to any outlet, they will receive great service and the best deal. If you are at an Expo and you see our stand, please come by and say Hello.

Do you want to plan for a trip? Fantastic! Drop in and tell us about it and we’ll help you prepare for your journey, from the right currency all the way through to little hints and tips that can help you from America to Zimbabwe!

Have you just arrived on holiday or to study and do you have foreign cash you need to exchange? Fantastic! Come in and see our friendly staff who will give you the best rates on your conversion to Aussie dollars.

By being smart about how we buy our foreign currency, we can deliver the best rates to customers – whether you want to buy or sell.

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