Staff guide · Internal
Coins for
Change
Leftover foreign currency, turned into support for Australian charities. Here is everything you need to know for launch.
Every Crown Store Gets a Donation Box
Most travellers come home with a handful of coins they can't spend or sell back. Until now, they ended up in a kitchen drawer.
From Monday 26 October, every Crown store will have a lockable Coins for Change box where customers can drop leftover foreign currency. The money goes to charity. Our Queensland stores have run this for some time, and now it is rolling out across the network.
Five Things to Remember
Keep It Visible
Place the box behind the counter. Customers should see it, but not be able to reach it.
Treat It Like Cash
Lock it in the safe or a cupboard whenever the counter is unattended or the store is closed.
Mention It
When a customer is cashing up, let them know the box is there for anything we can't buy back.
Keep Buying Back
Anything we would normally buy back should still be bought back. The box is for what's left over.
Hand It Over
Your regional leader or area manager empties the box on their regular visits. If it fills up before then, let them know.
Five small habits. Collection, shipping and conversion are handled by your RL or AM, the hub store and CGE.
"We can't buy back these coins, but you're welcome to drop them in our Coins for Change box. It all goes to Australian charities."
The Box or the Buy-Back?
Into the Coins for Change Box
- Leftover foreign coins
- Damaged or old currency
- Small amounts we can't buy back
Buy Back as Usual
- Anything we would normally buy back
- The customer keeps the value, and the box takes what's left
From Your Counter to Charity
Donate
A customer drops their leftover currency in the box.
Collect
Your regional leader or area manager takes it to the regional hub store.
Build Up
The hub holds donations until there's enough weight to ship.
Convert
Our partner Currency Global Exchange sorts and converts everything into Australian dollars.
Give
The money goes to our charity partners, and we share the results with you.
Where Donations Are Held
For now, regional leaders and area managers bring SA and Tasmania donations back to Watergardens.
Queensland stays on its existing process, coordinated by Ewen.
Who We're Supporting
Little Wings
Little Wings provides free flights and ground transport for seriously ill children in regional areas.
If your store already supports a local cause, that relationship doesn't need to stop.
Donated to Australian charities by Crown customers since 2017, after processing costs. We'll update this total every three months, on the website and to all stores.
See What Customers See
Take a few minutes to look through the Coins for Change page on our website. It explains how the program works, shows the partners we support and keeps a running total of what Crown customers have donated. It's the best place to send customers who want to know more.
Visit the Coins for Change pageWho to Ask
Thanks for getting behind this one. Every coin in that box is making an impact.