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    What Our Customers Say

    Alice/Hannah McConchie

    Good morning,

    I would just like to write to commend the service that I received over the phone just now.

    I spoke with Alice (Crown Currency Exchange Indooroopilly) this morning and she provided fantastic service. Great phone manner and attitude, especially for first thing in the morning!

    My family and friends travel a lot so I will be sure to pass on my experience with them.

    Kind regards,
    Hannah
    2015-01-15T09:53:46+00:00
    Good morning, I would just like to write to commend the service that I received over the phone just now.

    Robbie/Jacinta Bennett

    Hi Henry and Tania,

    I have just returned from a hastily planned, and very quick, trip to Ireland for Easter. Before I left I sent off a quote request (via the website) for some Euro. Robbie (Crown Currency Toowong) replied within hours of me putting through the enquiry. He provided excellent advice and didn't stop at what I had requested. He made brilliant suggestions about perhaps purchasing small amounts of additional currency for stop overs (even short airport only ones). This proved to be absolutely perfect for me.

    Robbie explained that he wouldn't be working the following morning when my husband went to collect the currency but that Bonita would look after us. This was very true. Bonita was terrific also and was very patient and understanding when my husband had issues with his EFTPOS card having a low daily withdrawal limit. We had to do a quick transfer to another account to enable him to access the cash.

    I just wanted to pass on my appreciation as I know that people are often quick to criticise but not to praise.

    Kind regards,
    Jacinta
    2015-01-20T13:48:20+00:00
    Hi Henry and Tania, I have just returned from a hastily planned, and very quick, trip to Ireland for Easter.

    San Sisto College

    24th October 2014

    Thank you for your thorough care of our currency need for our recent [school] trip.

    ... your exchange rate is very competitive, and having checked other outlets, you provided the best rate, and the service could not have been better!
    I was very grateful for the way in which you also supported our students. They were all able to get their cash without any hiccup.

    Furthermore, I appreciated your customer service. You rang me during the preparation for our trip to check that all our needs in relation to money were being met.

    Thank you again for the tremendous service you provided me and my students.

    Yours sincerely
    School principal
    2015-01-16T11:06:16+00:00
    24th October 2014 Thank you for your thorough care of our currency need for our recent [school] trip. … your

    Kinko/Andrew Mann

    27th January 2015

    Hi Kinko,

    Just wanted to say that your service and organisation of the foreign currencies I needed was fantastic. I had no problems when I picked the cash up at Carindale and the staff there were very good.

    Thanks again and I will recommend you and Crown Currency to anyone.

    Kind Regards,
    Andrew
    2015-05-08T11:10:45+00:00
    27th January 2015 Hi Kinko, Just wanted to say that your service and organisation of the foreign currencies I needed

    Indy/Daly Westmore

    21 November 2010

    Dear Sir / Madam

    I am writing to you because I booked a trip to Turkey 4 -12 November 2010.

    When I came to the Crown Money exchange I was impressed with the staff the girls on the counter who served me. They made me very welcome, changed Aussie Dollars to Turkish dollars, explained the change rate, and asked me about my travel to Turkey.

    On my return a week ago, I returned to the Crown money exchange and again I got the money changed; they asked how the holiday went. They also had good sense of humour.

    I just had to write thank you and your staff for their excellent service that I appreciated. I will return on future trips and will refer your shop to friends and family who are planning trips in the future.

    Thank you
    Daly
    2015-01-20T13:48:56+00:00
    21 November 2010 Dear Sir / Madam I am writing to you because I booked a trip to Turkey 4

    Anika/Harry Charlton

    29 April 2015

    Good Day Gail

    I am in the habit of ensuring proprietors of entities I deal with are made aware of both dreadful and spectacular service delivery by their employees.

    In my role as Managing Director I travel extensively and, as one does, I had accumulated some annoying foreign currency. This afternoon, I took myself and a small amount of Hong Kong dollars etc to your Maroochydore exchange. Usually exchanging cash is a mundane activity with the person on the other side of the glass acting the part of a zombie.

    This afternoon Anika Kays made my day.

    She was not only competent, polite and capable. She was much more. Anika made a normally dull transaction a pleasure.

    Her approach will ensure I ignore my bank and visit your facility, when next purchasing and selling foreign currency.

    Please ensure my very positive assessment of Anika’s service delivery is recorded on her personnel file.

    Regards

    Harry
    2015-05-19T12:26:27+00:00
    29 April 2015 Good Day Gail I am in the habit of ensuring proprietors of entities I deal with are

    Alice/Kenpo 4 Kids (Tony Perez)

    My name is Tony and I'm the National director of a children's martial arts program.

    Firstly I just wanted offer congratulations to one of your staff at Indooroopilly - Alice - for the outstanding level of customer service she provided me with yesterday. She was so friendly, polite and professional - commodities in the service industry which we don't see as often as we should.

    Tony
    2015-01-20T13:49:14+00:00
    My name is Tony and I’m the National director of a children’s martial arts program. Firstly I just wanted offer
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