21 June 2017

Dear Jim

Just thought I would pass on to you how very pleased we were with the service we received at Crown Currency Australia Fair. Last week I phoned Wendy, and listed the currency we will need for our upcoming holiday. Yesterday we collected our foreign currency. Wendy was most efficient, friendly and a real credit to your company.

Just thought it is important to speak up when service deserves mentioning!

Best wishes

Barbara

17 June 2017

Sir/Madam

Earlier this week I exchanged some $US to $AU at your Toowoomba branch. The exchange rate was very good and the service I received from your employee Hannah Willshire was excellent, It was a pleasure dealing with her. Thank you for employing such great staff.

Kindest Regards.

Greg Fisher

Hi Gail

I would like to express my thanks and gratitude for Jacqueline at Pacific Fair for always providing excellent customer service with my money exchanges and competitive rates! My friend Magy and I have been going to Jacqueline for several years now. Magy used to live in Melbourne but now in NZ. We do occasional exchanges and Jacqueline has been great ALWAYS looking after us with a great rate. We think Jacqueline is a great asset to your firm, and we look forward to dealing with her again soon. Thank you!

Regards,

Laurina Yam

7 March 2017

I attended your Aspley Branch on the morning of Tues 7th March 2017. I just wanted to express my many thanks to your sales assistant Wendy. She was so helpful and was a true professional whilst providing me currency exchange service. She went far beyond the call of her duty in providing me with Bank charges advice, which resulted in my reviewing my mode of payment on that morning. I feel she needs to be acknowledged by your company and congratulated on being a true professional. The service she provided me will ensure I return to your business and branch for future service.

Tepa Lavea

13 December 2016

I just wanted to let you know that I have had two pleasant encounters with your staff there. First when I changed Aus. to CDN funds and again going the other way. Very prompt responses and very friendly. Jo and Jacqueline were the staff members.

Cheers and Merry Christmas

Isabel Skinner

15 November 2016

Good morning

I would like to compliment your staff at Pacific Fair. They are so friendly and ready to help with any questions. I have been to the Pac Fair store a few times now and I will not go anywhere else as the service is excellent. Also early this morning I went on line to get a quote and I received a response very quickly so that when I arrived at the Pac Fair store the quote had arrived.

I have recommended your store to numerous people and I will certainly do so in the future.

Kind regards

Anne Jacobsen

23 September 2016

Hi Gail

I would like to complement you on the great team at your Pacific Fair outlet who have provided us with exceptional customer service on every occasion we have visited to transact currency. They are all knowledgeable, helpful, friendly and patient – it’s good to know that true customer service isn’t dying. Please pass on our sincere thanks to your the team at Pacific Fair.

Have a lovely weekend,

Kind Regards
Cheryl & Ralph

26 April 2016

Jill and Gary Winch contacted our General Manager, Gail Keating, to pass on their thoughts about Jacqueline McKeating at our Pacific Fair shop:

Gail shared what Jill and Gary had to say:

"Today I had a lovely phone call from Gary Winch, a customer of Jacqueline's from Pacific Fair. He said he just wanted to take the time to make a call to me to let me know how much he and Jill have appreciated Jacqueline's great service over the years, and to let me know what a great job she does.

He was full of praise and couldn't speak more highly of Jacqueline. He also said he will be back again soon for currency for his next trip."

We've wished our best to Jacqueline, too - thanks so much for your great work for Crown!

12 April 2016

Just wanted to pass on some feedback by some of the girls I work with at Buderim Pharmacy. Crown Currency at the Maroochydore Plaza is our preferred currency exchange venue now!

Girls have said how great the rates are and lovely the staff are. We bought our NZ dollars there for our trip at Easter , and were very impressed.

Please let your staff know that they give fantastic service!

Regards

Gillian M.

By SMS to the Mackay Mercury on 5 March 2016:

"Huge thanks to the girls at Crown Currency at the airport. Fantastic service, so easy to arrange. Made our holiday a dream.

DJ, South Mackay"

1 October 2015

Hello

Today I must commend you on your staff and rates.

Donna (at Indooroopilly) who served me was really helpful and polite. I had just done a transaction at a competitor’s shop at the centre only to be ripped off big time by them.

I then did the rest of my exchange with Donna and will be back to your outlet there again, as well as telling Trip Advisor friends...to be aware of your competitor and to go to your outlets first.

Once again thanks for the great service and rates.

Greg

13 September 2015

I have dealt with Crown Currency Mackay on all our OS Trips. You all are amazing and so pleasant to deal with.

Kind Regards

Ange

9 July 2015

Hi Tania

My name is Adele and I have just bought some foreign money from Crown Currency. I have been using Crown Currency Pacific Fair since 2011.

I was talking yesterday on the phone to Tansyn from Pacific Fair. What a lovely girl, and her service to me was lovely. I got a quote sent by her...and I must say it was very good.

She really did a great job and the quote was so easy to understand. Not often we come across lovely people so I thought I would let you know.

Thank you

Adele

7 July 2015

We're proud to support our customers.

In July, we were delighted to be asked to present awards to prize winners of the Golf Croquet Doubles Event at the Southport Croquet Club's annual Mallet Sports on the Broadwater tournament.

This year's winners of the Golf Doubles were Geoff Hull and Gordon Giles from Wynnum Croquet Club. The runners up were Barbara Northcott and Gaye Petman from Southport Croquet Club. Third place went to Bob Linaker and Tung Bguyen from Tweed Heads Croquet Club. All are pictured below, receiving their prizes from Crown Currency Exchange's Henry Koster.

Southport Croquet Club secretary, Barbara Northcott, said "On behalf of Southport Croquet Club I wish to thank you for attending the presentation of the awards for the Golf Croquet Doubles event at our annual Mallet Sports on the Broadwater. I know how busy you are so it was very good that you could be there to give out the medals and prizes. It was a great week for our club with many people attending and thoroughly enjoying themselves. We look forward to seeing you soon playing on our lawns. Thank you very much for being one of the Sponsors of Southport Croquet Club."

Our congratulations go to all prizewinners and competitors!

29 April 2015

Good Day Gail

I am in the habit of ensuring proprietors of entities I deal with are made aware of both dreadful and spectacular service delivery by their employees.

In my role as Managing Director I travel extensively and, as one does, I had accumulated some annoying foreign currency. This afternoon, I took myself and a small amount of Hong Kong dollars etc to your Maroochydore exchange. Usually exchanging cash is a mundane activity with the person on the other side of the glass acting the part of a zombie.

This afternoon Anika Kays made my day.

She was not only competent, polite and capable. She was much more. Anika made a normally dull transaction a pleasure.

Her approach will ensure I ignore my bank and visit your facility, when next purchasing and selling foreign currency.

Please ensure my very positive assessment of Anika’s service delivery is recorded on her personnel file.

Regards

Harry

27th January 2015

Hi Kinko,

Just wanted to say that your service and organisation of the foreign currencies I needed was fantastic. I had no problems when I picked the cash up at Carindale and the staff there were very good.

Thanks again and I will recommend you and Crown Currency to anyone.

Kind Regards,
Andrew

24th October 2014

Thank you for your thorough care of our currency need for our recent [school] trip.

... your exchange rate is very competitive, and having checked other outlets, you provided the best rate, and the service could not have been better!
I was very grateful for the way in which you also supported our students. They were all able to get their cash without any hiccup.

Furthermore, I appreciated your customer service. You rang me during the preparation for our trip to check that all our needs in relation to money were being met.

Thank you again for the tremendous service you provided me and my students.

Yours sincerely
School principal

My name is Tony and I'm the National director of a children's martial arts program.

Firstly I just wanted offer congratulations to one of your staff at Indooroopilly - Alice - for the outstanding level of customer service she provided me with yesterday. She was so friendly, polite and professional - commodities in the service industry which we don't see as often as we should.

Tony

21 November 2010

Dear Sir / Madam

I am writing to you because I booked a trip to Turkey 4 -12 November 2010.

When I came to the Crown Money exchange I was impressed with the staff the girls on the counter who served me. They made me very welcome, changed Aussie Dollars to Turkish dollars, explained the change rate, and asked me about my travel to Turkey.

On my return a week ago, I returned to the Crown money exchange and again I got the money changed; they asked how the holiday went. They also had good sense of humour.

I just had to write thank you and your staff for their excellent service that I appreciated. I will return on future trips and will refer your shop to friends and family who are planning trips in the future.

Thank you
Daly

Hi Henry and Tania,

I have just returned from a hastily planned, and very quick, trip to Ireland for Easter. Before I left I sent off a quote request (via the website) for some Euro. Robbie (Crown Currency Toowong) replied within hours of me putting through the enquiry. He provided excellent advice and didn't stop at what I had requested. He made brilliant suggestions about perhaps purchasing small amounts of additional currency for stop overs (even short airport only ones). This proved to be absolutely perfect for me.

Robbie explained that he wouldn't be working the following morning when my husband went to collect the currency but that Bonita would look after us. This was very true. Bonita was terrific also and was very patient and understanding when my husband had issues with his EFTPOS card having a low daily withdrawal limit. We had to do a quick transfer to another account to enable him to access the cash.

I just wanted to pass on my appreciation as I know that people are often quick to criticise but not to praise.

Kind regards,
Jacinta

Good morning,

I would just like to write to commend the service that I received over the phone just now.

I spoke with Alice (Crown Currency Exchange Indooroopilly) this morning and she provided fantastic service. Great phone manner and attitude, especially for first thing in the morning!

My family and friends travel a lot so I will be sure to pass on my experience with them.

Kind regards,
Hannah